About Me

I am obsessed with design. How did it come to be that the software around us so strongly reflects our own human behavior, yet we still have such a difficult time creating positive interactions for our users? Let's make the fast-moving, run-by-technology, world around us easier to interact with - one click (or keystroke, touch, look, etc) at a time.

I love developers. I’m a program manager at Microsoft working on tools for customer engagement in Team Services and Team Foundation Server (VSTS and TFS) – software which enables developers to share code, track work, and ship software. I have a nifty Computer Science degree from Tufts University, and also have my fingers in several side projects.

I exist outside of work. I like to play board games, solve puzzles, praise Jesus, spin fire, knit or crochet while binge-watching Netflix, and hang upside-down.

Resume

Education

Bachelor of Science: Computer Science

Tufts University, Medford, MA
Graduated 2015, Cum Laude

Certificate: User-Centered Design

University of Washington, Seattle, WA
Expected June 2018

Work Experience

Microsoft Visual Studio Team Services

Program Manager 2

August 2015 - Present | Redmond, WA

Responsible for vision for and designs of new features including improved user onboarding, in- context help and tool tips, and modernized user management for enterprises. Work closely with engineers to prepare requirements, specifications, communications on, and launches of new features. Collaborate with marketing, and user research to achieve business objectives.

  • Introduced a process for maintaining an ongoing feedback loop between program managers and customers. Over 3000 pieces of customer feedback have been used to generate engineering work to improve the product.
  • Delivered a modernized web acquisition experience. Improved conversion to active user in the product by 11%.
  • Strengthened designs through ongoing hypothesis-driven learning from customer interviews, focus groups, and usability studies.

Program Manager Intern

May 2014 - August 2014 | Redmond, WA
  • Designed UX and wrote specifications for Visual Studio Online security and error pages
  • Analyzed competitor acquisition experiences to identify potential service improvements
  • Created and tracked improved telemetry to better provide insight into service health

J.P. Morgan Chase

Product Development Support

June 2013 - August 2013 | New York City, NY
  • Developed vision presentations, scope statements, and requirements documents
  • Created process and tools to measure application adoption and success
  • Collected usability feedback for streamlining of the organization homepage
  • Constructed wireframes enabling easier navigation and optimized mobile experience

Business Systems Analyst

June 2012 - August 2012 | New York City, NY
  • Maintained records and updates of variances in testing and build items
  • Created process for audit and legal documentation of trading systems migrations
  • Prepared and executed test cases to ensure consistency of the quality of enhancements

Tufts University Department of Computer Science

Teaching Assistant

June 2013 - December 2014 | Medford, MA
  • Tutored students in fundamental coding practices in C++ and ANSI C
  • Worked with lead TAs to facilitate student learning during labs
  • Graded assignments and provided feedback in accordance with established deadlines

Leadership Positions

On the Doublet Productions

Co-Founder & Stage Manager

August 2012 - March 2013 | Somerville, MA
  • Co-founded independent theatre production company
  • Responsible for scheduling, supervision, and management of rehearsals and performances
  • Provided practical and organizational leadership to directors, actors, designers, stage crew, and technicians throughout the theatrical production process